FAQs

Frequently Asked Questions


In most cases, gift cards ordered via GiftCrowd are delivered momentarily. However, it can sometimes take longer. In such cases, the ordered card will show a Pending status.
GiftCrowd does not charge anything for the use of its services. However, depending on the method of payment gift participants might be charged payment processing fees. Also, when gift recipients choose pre-paid cards, these might charge an activation fee.
All gift participants are notified via email when the gift is delivered to its intended recipient and when the recipient opens the gift.
Gift cards ordered through GiftCrowd are sent momentarily to the email address associated with your GiftCrowd account. You can also access the cards you ordered listed under the gift that you redeemed into those cards
Please check your spam folder and mark the email as safe. When you use the Forgot Password option, the email you enter must match the email address associated with your GiftCrowd account. No email will be sent if the entered email address does not match an existing account.
Please get in touch with our support team at contact@giftcrowd.com and let them know the incorrect email address used and the correct one so they can fix this for you.
Once a card has been ordered, GiftCrowd no longer has access, tracking, or control of that card. For any assistance with using that card, please get in touch with the respective merchant.
Please go to https://balance.vanillagift.com/#/ and enter your card details‪.
It may take up to 30 minutes for someone to receive a regifted gift, so be patient!
Yes, GiftCrowd is free to use.